How Do I Contact A Lost Hermes Parcel?

How long do Hermes returns take?

Please allow 14 days from the time you handed over your item for return.

It can sometimes take a while for the retailer or seller to confirm they’ve received your parcel..

What can I do if Hermes Parcel not delivered?

If you’re still waiting on your parcel and it’s been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it.

What to do if Hermes lost parcel?

The quickest way for you to make a claim is to contact our dedicated Customer Services Team who will carry out a thorough investigation. Your enquiry should be made by the person who sent the parcel to ensure we can deal with it as effectively as possible.

What does driver not scanned at Depot mean Hermes?

‘Not scanned at depot’ is hermes speak for ‘we no longer know where your parcel is’.

Do lost parcels ever turn up?

In most cases, the missing post will eventually turn up, but in others, it can take weeks to arrive, if it makes it to your door at all.

How do I contact Hermes about a lost parcel?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand. You’ll get the most up to date information on your parcel. If you still need help you can speak to one of our customer service agents.

How do I contact Hermes UK by phone?

We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8.30am-4pm Monday to Friday and 8.30am-2pm Saturday.

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: Can’t find your P2G reference number? Entering your Hermes tracking reference will also work.

What happens if I miss my Hermes delivery 3 times?

We will make 3 attempts to deliver any Parcel and may destroy any Parcel if you do not tell us what to do with it after 3 failed attempts.

Can I collect my parcel from Hermes local depot?

If your parcel is being delivered by your local courier you won’t be able to collect it from your local ParcelShop or delivery depot, but your courier will make three attempts to deliver your parcel. Go to divert your parcel. …

How do I get a refund from Hermes?

If you no longer need to send your parcel, you can cancel your order and request a refund….Please note that to be eligible for a refund you must:Be the contract holder with Hermes International.Have booked the delivery within the last 28 days.Request your refund prior to collection or drop off.

Does Hermes have a live chat?

Domestic – UK to UK They are available on live chat 8am – 6pm Monday to Saturday.

How do I email Hermes UK?

If you prefer to send an email, kindly use the following address to get in touch with Hermes Customer service team: hermessupport@myhermes.co.uk. If you would like to send your email all the way to the top, you can address it to Mr. Martijn deLange, the CEO, at Martijn.deLange@hermes-europe.co.uk.

Why has my Hermes parcel not arrived?

Not delivered due to address query We have had a problem delivering your parcel, most likely due to an incorrect address. If you are the shipper of the parcel, please contact us, with contact details for the recipient.

How do I speak to a human at Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.